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On the 27th of September we have introduced a new booking system. Depending on when you have booked your course, please follow the relevant instructions below:

  1. If you have placed the booking on or before the 27th of September, you will receive the booking confirmation/receipt to your email. The Zoom registration link will be sent from customerservices@nscience.co.uk to your email address provided at the time of booking within 3-7 days in advance of the course. The links to handouts and video recording will be sent directly to your email within 5 working days after the course date, once the video has been processed.

Important: Emails with links do occasionally land in spam/junk mail folders or even get blocked by the recipient’s security settings. Please make sure to monitor your inbox as well as spam/junk mail folders and if you still can’t find the link within 2 days prior to the webinar, please contact customerservices@nscience.co.uk and we will resend it to you.

  1. If you have placed the booking after the 27th of September 2021, you will receive a booking confirmation email from cpd@nscience.co.uk where you will be able to find the full course details, including the Zoom registration link for the webinar, as well as the links to video recording and handouts (these last two will become available 5 working days after the webinar date, until then the links will take you to the product page with the course details). This download link will also be available in your account area in orders section (Note: you will only see your booking details within your nscience account when you are logged in while completing your booking).

Your booking confirmation email will include a table. Please click on the link in the last column of that table (under ‘Download’). Here is an example of your booking confirmation email and how to access the downloadable document with course details:

Once done you will get a downloadable document with the course details:

Important: Until the end of the Autumn 2021 term, even if you receive the downloadable document with your booking confirmation, the Zoom registration link (3-7 days in advance of the course) as well as the links to handouts and video recording (within 5 working days after the event date) will still be sent directly to your email provided at the time of booking so if you have any trouble either locating the original email or opening the download link with the course pack, you will still automatically receive the course details from us separately.

If you have trouble opening the link directly from the booking confirmation email (some of the browser security settings may not allow the links that are opened directly from email to work properly), please copy the link and paste it directly in your browser. Depending on the browser you are using, once you open the link:

  • In Safari, the document will automatically be saved in your Downloads folder so please go there in order to open the document with the course details
  • In Firefox, you will get a pop up window asking you what should Firefox do with this file – please select ‘Open with Microsoft Word’
  • In Chrome, the document will show as a small icon in the bottom left corner of the browser window, please click on it and the document will open up for you.

Once the document is opened you will be able to access the full course details.

Important: This only applies to the bookings placed after the 27th of September 2021.

All our webinars are being recorded and all our online streaming tickets now also include complimentary access to a recorded version for 1 year. So even if you miss attending the live session, you will still receive access to the video recording where you can watch the webinar recording at a time of your convenience.

Until the end of the Autumn 2021 term, for all bookings, the links to both, handouts and complimentary access to video recording will be sent directly to your email within 5 working days after the webinar date, once the video has been processed and the video link stays valid for 1 year from the date you receive the video course.

For online streaming ticket bookings placed after the 27th of September, you will also be able to access the recording through a downloadable document received together with your booking confirmation as well as from your nscience account area (the links to recording and handouts will become active 5 working days after the webinar date).

Important: All our webinar recordings also qualify for CPD. Once you’ve watched the recording, please complete the online form available here or email cpd@nscience.co.uk and we will send you your CPD certificate.

All our online streaming tickets also include complimentary access to a recorded version for 1 year. So even if you miss attending the live session, you will still have access to the link to the recording (which will be made available to you 5 working days after the webinar) where you can watch the webinar recording at a time of your convenience. This link stays valid for year.

Webinar recordings also qualify for CPD. Once you’ve watched the recording, all you need to do is complete the online form available here or email cpd@nscience.co.uk and we will send you your CPD certificate. 

If this is not something that you would like to do and you still want to cancel your ticket, then you can do it by completing the booking cancellation form.

Important: Please make sure to review the Cancellation Terms & Conditions before completing the cancellation form to make sure that you are eligible for a refund.

No, the Zoom registration links are for live attendance only and if you are not able to attend you don’t need to register with the Zoom link that was made available to you prior to the course.

No, you don’t need to notify us about your absence and request for the recording to be made available to you.

For orders placed after the 27th of September, the links to handouts and video recording are also available in the downloadable document you have received with your booking confirmation.

Note: The video and handout links included in the downloadable document are not active until 5 working days after the event date. The materials will become available under these links 5 working days after the course date.

For orders placed on or before the 27th of September 2021, as well as for orders placed after that date that include the downloadable document with the course details, until the end of Autumn 2021 term, the links to handouts and video recording will also be automatically sent directly to your email address provided at the time of booking within 5 working days after the event date and you don’t need to request for these separately.

Important: Emails with links do occasionally land in spam/junk mail folders or even get blocked by the recipient’s security settings. Please make sure to monitor your inbox as well as spam/junk mail folders and if you still can’t find the links 5 working days after the webinar, please contact customerservices@nscience.co.uk and we will resend the details to you.

For orders placed on or before the 27th of September 2021 the Zoom registration links are sent from customerservices@nscience.co.uk within 3-7 days in advance of the course date, directly to the email address provided at the time of booking. Please make sure to always check your Spam/Junk folders in case you cannot find the link in your Inbox. If you still cannot find the email, please make sure to contact customerservices@nscience.co.uk prior to the event and we will resend the link to you.

If you have placed your booking after the 27th of September 2021, you should’ve received a booking confirmation email with a link to downloadable document including the Zoom registration link for the webinar. Please refer to the first section of the FAQs (‘I have booked an online streaming ticket for an upcoming webinar. How can I access the course details?’) to see instruction on how to find and access the course pack, including the Zoom link for joining the webinar.

Until the end of Autumn 2021 term, even if you receive the downloadable document with your booking confirmation, the Zoom registration links are also sent from customerservices@nscience.co.uk within 3-7 days in advance of the course date, directly to the email address provided at the time of booking. Please make sure to always check your Spam/Junk folders in case you cannot find the link in your Inbox. If you still cannot find the email and have trouble accessing the downloadable course pack, please make sure to contact customerservices@nscience.co.uk prior to the event and we will resend the link to you.

Important: For bookings placed on or before the 27th of September 2021, all Zoom links are being sent by email only, you won’t be able to find the joining details in your nscience account. For bookings placed after the 27th of September, the link to downloadable document with the full course details will be available in your account area as well as in your booking confirmation email.

For bookings placed on or before the 27th of September: The Zoom registration links are being sent out to all participants between 3-7 days in advance of the course date. As a first step please check your order to see whether you have booked an online streaming or a video recorded course ticket. This will be specified on your booking confirmation.

If you have booked a ‘video recorded course ticket’, please note that the reason you haven’t received a Zoom joining link is that video recorded course tickets don’t give you access to the live webinar, only online streaming tickets. As you have booked a ‘video recorded course ticket’, you will receive access to a recorded version after the event. The access link will reach you by email typically within 5 working days after the event and online video access remains available for 1 year from the date you receive the video course.

If your order confirmation states that you have purchased an online streaming ticket, please make sure to search your inbox as well as spam/junk mail folders for an email from customerservices@nscience.co.uk. If you cannot locate the message containing the Zoom link, please email us in advance of the course date at customerservices@nscience.co.uk and we will resend the Zoom registration link to you.

Important: For bookings placed before the 27th of September, all Zoom links are being sent by email only, you won’t be able to find the joining details in your nscience account.

If you have placed your booking after the 27th of September 2021, you should’ve received a booking confirmation email with a link to downloadable document including the Zoom registration link for the webinar. Please refer to the first section of the FAQs (‘I have booked an online streaming ticket for an upcoming webinar. How can I access the course details?’) to see instruction on how to find and access the course pack, including the Zoom link for joining the webinar.

Until the end of Autumn 2021 term, the zoom registration links for bookings placed after the 27th of September 2021 are also sent from customerservices@nscience.co.uk within 3-7 days in advance of the course date, directly to the email address provided at the time of booking. Please make sure to always check your Spam/Junk folders in case you cannot find the link in your Inbox. If you still cannot find the email and have trouble locating the original booking confirmation with the course pack, please make sure to contact customerservices@nscience.co.uk prior to the event and we will resend the link to you.

For bookings placed after the 27th of September, the link to downloadable document with the full course details will be available in your account area (if you are registered) as well as in your booking confirmation email.

If you attended a live webinar, the CPD certificate will be sent to you automatically within 5 working days after the event date and you don’t need to request for it separately.

Please note that we have introduced a new system for sending the certificates. You will receive an email asking you to review and sign the certificate. This is to confirm that you have received your certificate and that all the details are correct. This email is legitimate and is sent by us.

Your steps for getting the PDF certificate are:

  1. click on ‘review & sign’ to confirm you have received the certificate
  2. follow on screen instructions
  3. you will now receive a separate email confirming you have successfully completed the process and your PDF certificate will be attached to that email. Note: you do not need to click on ‘view signed document’, create an account or log in to HelloSign. All you need to do is open the email attachment.

All our webinar recordings also qualify for CPD, however, the CPD certificate for a video course is not sent out automatically and you need to request for it after you’ve watched the video. Once you’ve watched the recording, please complete the online form available here or send an email to cpd@nscience.co.uk  and we will send you your CPD certificate. 

When you book any of the existing video courses here: https://www.nscience.uk/product-category/video-courses/ you will receive a booking confirmation email from cpd@nscience.co.uk   where you will be able to find the full video course pack, including the links to video recording and handouts and you can access the course right away.

Important: this doesn’t apply to video access to upcoming webinar bookings for which the access to the recording and handouts is made available after the event date.

Your booking confirmation email will include a table. Please click on the link in the last column of that table (under ‘Download’). Here is an example of your booking confirmation email and how to access the downloadable document with the video course pack:

Once done you will get a downloadable document with the course details:

You don’t need a Vimeo account in order to watch any of our video courses. Vimeo is asking you for the personalized access password that is made available to you right underneath the video link whether it is sent to you by email or you are accessing the details through a downloadable document:

 

 

Due to large file sizes, we are not able to send the handouts to you as email attachments, however, please note that you don’t need to have a Dropbox account in order to access or download the files we are providing you in the link. If you have any trouble opening the link to handouts directly from file or email, please copy the link and paste it directly in your browser.

 

If the link takes you directly to the body of the document, all you need to do is click on the ‘Download’ button in the top right corner of the page and choose ‘direct download’ from a dropdown menu. This way you will be able to save the presentation on your computer and print it if you wish to do so.

If the link contains more than one file, you will see separate icons for each of the documents available. Please click each of the file thumbnails separately, that will open up specific document for you. You will then see a ‘Download’ button in the top right corner of the page (see screenshot above), please click on it and choose ‘direct download’ from a dropdown menu. This will allow you to save the presentation on your computer and print it if you wish to do so.

Most of our early bird ticket offerings are limited in number or are time restricted. If they are limited in number, they are sold on a first come first served basis and can sometimes get sold out rather quickly! If your email specifies the closing date/time for early bird ticket availability, please make sure to book within the specified timeframe. If the early bird tickets sell out or you try to book it after the date/time specified in the email you have received, only regular tickets will then be available.

Yes – you are very welcome to attend any of our courses. Please do bear in mind though that since our courses are aimed at mental health professionals, sometimes speakers may use words, phrases or conceptual references that may be more familiar to practitioners in the field.

Please email customerservices@nscience.co.uk We will unblock your account (in case it has been blocked after a few unsuccessful attempts of logging in), reset the password and send you your new login details by email.

If this is the case, it is likely that you don’t have an nscience account and you were previously placing your orders as a guest without logging in or that you have an alternative email address that you might have used to create an account.

You can start by checking if you have alternative email addresses that you might’ve created your account with. You can email us at customerservices@nscience.co.uk with the list of email addresses and we will check if you have created an account with any of the listed addresses and if so, we will reset the password for you and send you the new login details.

If you only have one possible addree that you might’ve been placing your orders with please try creating a new account here: https://www.nscience.uk/my-account/

If you already have an account registered with us, the system won’t let you create another account with the same email address in which case please write to customerservices@nscience.co.uk and we will reset the password for you.

If you only have one email address available and the system allows you to create an account it is most likely that you have previously been placing your bookings as a guest, without logging in. Once you have created your account, please email us at customerservices@nscience.co.uk and we will add your previous bookings to your account.

Most likely you have checked out as a guest, without logging in, when completing the booking. Please email customerservices@nscience.co.uk with the booking number and/or the course details and we will add the order to your account.

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